TrueContext incident

Customer Feedback Form submission errors

Critical Resolved View vendor source →

TrueContext experienced a critical incident on June 13, 2023 affecting Customer Feedback Forms, lasting 2h 39m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2023, 07:32 PM UTC
Resolved
Jun 13, 2023, 10:12 PM UTC
Duration
2h 39m
Detected by Pingoru
Jun 13, 2023, 07:32 PM UTC

Affected components

Customer Feedback Forms

Update timeline

  1. investigating Jun 13, 2023, 07:32 PM UTC

    We are currently experiencing a service disruption around submissions of Customer Feedback Forms. Our engineering team is working to identify the root cause and implement a solution.

  2. identified Jun 13, 2023, 07:39 PM UTC

    We are impacted by an outage in a downstream service within AWS and we are actively monitoring any updates with them.

  3. monitoring Jun 13, 2023, 09:06 PM UTC

    AWS are reporting services are now recovered and we are monitoring the results.

  4. monitoring Jun 13, 2023, 10:12 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jun 13, 2023, 10:12 PM UTC

    This incident has been resolved.