TrueContext experienced a major incident on September 20, 2023 affecting Admin Console, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Admin Console
Update timeline
- identified Sep 20, 2023, 06:48 PM UTC
There is an ongoing issue that is preventing users from logging into the ProntoForms Support Portal (support.prontoforms.com). A fix is underway and the ETA for resolution is 3:30pm EDT.
- identified Sep 20, 2023, 07:06 PM UTC
We are seeing some successful logins to the ProntoForms Support Portal now. We will update again once we are completely operational again.
- monitoring Sep 20, 2023, 07:18 PM UTC
We should be fully operational again. We will continue to monitor the situation for 15 minutes before marking the incident resolved. We apologize for the disruption and thank you for your patience.
- resolved Sep 20, 2023, 07:32 PM UTC
This incident is now resolved.