TrueContext incident

Intermittent Errors in Data Sources

Minor Resolved View vendor source →

TrueContext experienced a minor incident on October 27, 2023 affecting Mobile App Communications and Document Generation and 1 more component, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2023, 04:23 PM UTC
Resolved
Oct 27, 2023, 06:40 PM UTC
Duration
2h 17m
Detected by Pingoru
Oct 27, 2023, 04:23 PM UTC

Affected components

Mobile App CommunicationsDocument GenerationScheduled Jobs

Update timeline

  1. identified Oct 27, 2023, 04:23 PM UTC

    We are seeing intermittent errors in Data Source fetching as well as syncing between our Cloud systems and our Mobile Applications. We are actively working on a resolution to these errors.

  2. identified Oct 27, 2023, 04:32 PM UTC

    We are seeing errors in a subset of Document Generation capabilities as well.

  3. monitoring Oct 27, 2023, 05:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 27, 2023, 06:40 PM UTC

    This incident has been resolved.