TrueContext incident

Support Portal Unavailable

Major Resolved View vendor source →

TrueContext experienced a major incident on November 24, 2023 affecting Admin Console, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Nov 24, 2023, 03:55 PM UTC
Resolved
Nov 24, 2023, 05:20 PM UTC
Duration
1h 24m
Detected by Pingoru
Nov 24, 2023, 03:55 PM UTC

Affected components

Admin Console

Update timeline

  1. identified Nov 24, 2023, 03:55 PM UTC

    There is an ongoing issue that is preventing users from accessing the ProntoForms Support Portal (support.prontoforms.com). A fix is underway and the ETA for resolution is 12:00 PM EST.

  2. resolved Nov 24, 2023, 05:20 PM UTC

    Our support portal is operational again