TrueContext incident

Processing Delays

Minor Resolved View vendor source →

TrueContext experienced a minor incident on March 5, 2025 affecting Scheduled Jobs and Advanced Analytics, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2025, 02:52 PM UTC
Resolved
Mar 05, 2025, 04:03 PM UTC
Duration
1h 11m
Detected by Pingoru
Mar 05, 2025, 02:52 PM UTC

Affected components

Scheduled JobsAdvanced Analytics

Update timeline

  1. investigating Mar 05, 2025, 02:52 PM UTC

    We have identified delays in processing scheduled exports, and are actively investigating. Messages are currently queued and will process once we resolve the issue.

  2. monitoring Mar 05, 2025, 02:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 05, 2025, 04:03 PM UTC

    Delays in processing have been resolved and all scheduled jobs impacted by the incident have been processed successfully.