TrueContext experienced a major incident on March 12, 2025 affecting Document Generation, lasting 4h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Document Generation
Update timeline
- investigating Mar 12, 2025, 08:15 PM UTC
We are experiencing an increased number of errors when generating documents. The issue has been identified, and we are actively applying a fix
- identified Mar 12, 2025, 08:16 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 12, 2025, 09:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 13, 2025, 12:53 AM UTC
This incident has been resolved.