True IP Solutions incident

Webphone and Mobile Outage

Notice Resolved View vendor source →

True IP Solutions experienced a notice incident on February 1, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2021, 07:40 PM UTC
Resolved
Jan 31, 2021, 03:00 AM UTC
Duration
—
Detected by Pingoru
Feb 01, 2021, 07:40 PM UTC

Update timeline

  1. resolved Feb 01, 2021, 07:40 PM UTC

    Webphone and Mobile application service was briefly disrupted when the primary server was disabled for maintenance and failover protocols activated. These protocols did not move webphone and mobile registrations to alternate servers as expected. The issue was rectified as soon as it was discovered and steps are being taken to identify the root cause and prevent recurrence of the issue.