True IP Solutions incident

vFax Email Attachment Issue

Notice Resolved View vendor source →

True IP Solutions experienced a notice incident on February 12, 2021 affecting Fax/vFax, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2021, 06:19 PM UTC
Resolved
Feb 12, 2021, 07:27 PM UTC
Duration
1h 7m
Detected by Pingoru
Feb 12, 2021, 06:19 PM UTC

Affected components

Fax/vFax

Update timeline

  1. identified Feb 12, 2021, 06:19 PM UTC

    Our underlying carrier has Identified an issue with email attachments not being received. They are working on a hot-fix to resolve the issue.

  2. identified Feb 12, 2021, 07:25 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Feb 12, 2021, 07:27 PM UTC

    This incident has been resolved.