True IP Solutions incident

Microsoft Teams Calling Offline

Notice Resolved View vendor source →

True IP Solutions experienced a notice incident on April 23, 2021 affecting Microsoft Teams Connector, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2021, 06:31 PM UTC
Resolved
Apr 23, 2021, 06:54 PM UTC
Duration
23m
Detected by Pingoru
Apr 23, 2021, 06:31 PM UTC

Affected components

Microsoft Teams Connector

Update timeline

  1. investigating Apr 23, 2021, 06:31 PM UTC

    At approximate 2:00PM EDT Microsoft Teams Connectors failed to reregister and are currently offline, preventing calls to and from Teams via PBX. We're currently investigating the issue.

  2. resolved Apr 23, 2021, 06:54 PM UTC

    The Teams Connectors are registering and functioning again. The outage was due to problems on the back end of the connector and their integration with Microsoft.