True IP Solutions experienced a minor incident on January 24, 2022 affecting Voice QoS, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Voice QoS
Update timeline
- monitoring Jan 24, 2022, 08:26 PM UTC
Our outbound carrier Thinq has identified an issue with outbound calling. We have a secondary outbound route to our backup carrier set to allow traffic to swing over in case a call cannot be placed with our primary carrier. If you experience any issues with outbound calls, please contact Support for assistance.
- resolved Jan 24, 2022, 09:06 PM UTC
Carrier has indicated to us that the issue has been resolved. If you run into any issues, please contact TIPS Support.