True IP Solutions experienced a minor incident on February 15, 2022 affecting Voice QoS and Atlanta, GA (ATL1) and 1 more component, lasting 8h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 15, 2022, 08:53 PM UTC
We are currently investigating an issue with high latency on upstream networks which could affect phone behavior on certain servers. We are working diligently to resolve the issue and will provide an update shortly. If you experience any issues with the portal please log out, close your browser, and log back in. If issues persist please reach out to our support team.
- monitoring Feb 16, 2022, 01:37 AM UTC
A fix for the upstream network issues has been implemented and we are monitoring the status. Right now all phone traffic is proceeding as usual.
- resolved Feb 16, 2022, 05:15 AM UTC
Upstream network activity continues to flow as expected. At this time we are considering the issue resolved, however if you are experiencing any problems with your telephone or portal access please reach out to our support team. Thank you.