True IP Solutions experienced a minor incident on November 19, 2024 affecting Voice QoS and Atlanta, GA (ATL1) and 1 more component, lasting 7h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 19, 2024, 03:06 AM UTC
We are currently tracking an issue with an upstream provider that has caused our Atlanta, Ga servers to be unreachable for some customers. We are working to restore connectivity to this server as quickly as we can. Phone and portal services should have failed over to alternative servers as expected so phone service should not be impacted. There is an impact to device provisioning, however. If you are experiencing any service issues, please reach out to our on-call technician by phone at (855) 878-8477 or open a ticket at our support portal, support.trueipsolutions.com. We will keep you updated as the situation develops. Thank you, True IP Solutions
- resolved Nov 19, 2024, 11:05 AM UTC
Service to the Atlanta data center has been restored. Thank you for your patience and if you’re still experiencing service impacting issues please contact our support team. Thank you, True IP Solutions