True IP Solutions incident

Connectivity Issues at Dallas Data Center

Major Resolved View vendor source →

True IP Solutions experienced a major incident on November 27, 2024 affecting Dallas, TX, lasting 3h 54m. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2024, 02:20 PM UTC
Resolved
Nov 27, 2024, 06:15 PM UTC
Duration
3h 54m
Detected by Pingoru
Nov 27, 2024, 02:20 PM UTC

Affected components

Dallas, TX

Update timeline

  1. investigating Nov 27, 2024, 02:20 PM UTC

    We are currently working with our data center in Dallas, Tx to investigate an issue with downstream connectivity. We are experiencing large amounts of packet loss at the data center and as a result have temporarily pulled it from the cluster. All voice services should fail over to other servers and there should be no further interruptions in service, however if you are experiencing any service issues please contact our support team at (855) 878-8477 for assistance. Thank you, True IP Solutions

  2. monitoring Nov 27, 2024, 03:58 PM UTC

    The issue at the data center has been identified and a fix is in place. We're monitoring the link before we put the server back into service. Thank you, True IP Solutions

  3. resolved Nov 27, 2024, 06:15 PM UTC

    This incident has been resolved.