True IP Solutions incident

Data Center Power Outage, Dallas Tx

True IP Solutions experienced a critical incident on December 7, 2024 affecting Dallas, TX, lasting 22h 14m. The incident has been resolved; the full update timeline is below.

Started: Dec 07, 2024, 12:46 AM UTC
Resolved: Dec 07, 2024, 11:00 PM UTC
Duration: 22h 14m
Detected by Pingoru: Dec 07, 2024, 12:46 AM UTC

Affected components

Dallas, TX

Update timeline

identified Dec 07, 2024, 12:46 AM UTC

We are aware of an issue with power at the Dallas, Tx data center. It is being investigated and a fix prepared, but in the meantime the geo-server located in Dallas is offline. All services should have failed over to alternate servers, however if you're having any issues with phone service please reach out to our on-call technician at (855) 878-8477 for assistance. Thank you, True IP Solutions
resolved Dec 07, 2024, 11:00 PM UTC

The issues at the data center have been resolved and Dallas is back online. We apologize for any inconvenience. If you are still having trouble with your phone equipment, please reach out to our on-call support tech at (855) 878-8477. Thank you, True IP Solutions