True IP Solutions experienced a major incident on April 23, 2025 affecting Mobile App, lasting 3h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 23, 2025, 01:14 PM UTC
We are currently investigating an issue affecting some users with the latest version of the True Talk+ application that was pushed to mobile last night. If you have not already, do not upgrade the True Talk+ application just yet. We will update when a fix has been pushed. Thank you, True IP Solutions
- monitoring Apr 23, 2025, 02:22 PM UTC
We have identified the issue and restored service to the True Talk+ application. We will continue monitoring the issue for a few hours. If you continue to experience problems with the application, please contact our support team. Thank you, True IP Solutions
- resolved Apr 23, 2025, 04:32 PM UTC
The login issue has been confirmed resolved. If you find that you're still having trouble with the application please reach out to our support team for assistance. Thank You, True IP Solutions