TriumphPay experienced a minor incident on September 3, 2025 affecting Email Imports, lasting 2h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Email Imports
Update timeline
- investigating Sep 03, 2025, 07:47 PM UTC
We are experiencing slowness with our email import service and we are actively investigating.
- investigating Sep 03, 2025, 08:18 PM UTC
Emails are arriving successfully, however we are experiencing approximately an hour delay.
- investigating Sep 03, 2025, 08:55 PM UTC
Emails to Factor customers are caught up and our vendor is continuing to process through the incoming emails to Broker customers.
- resolved Sep 03, 2025, 10:08 PM UTC
This incident has been resolved, in some cases services are still catching up but the initial latency on receiving emails has cleared.