Triple Whale experienced a major incident on October 8, 2024 affecting Pixel and Attribution and 1 more component, lasting 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 08, 2024, 10:51 AM UTC
We are currently experiencing a gateway connection issue that is leading to slower-than-usual load times within the app. Our team is actively investigating the root cause and working diligently to resolve the issue as quickly as possible. The issue has been identified and we are progressing with a fix for the problem.
- monitoring Oct 08, 2024, 10:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 08, 2024, 10:53 AM UTC
The incident has been resolved. Important Note: Throughout this incident, your data remained secure and uncompromised. There was no impact on the integrity of your data—only temporary delays in loading it.