Triple Whale incident

High load times for Summary Page, Pixel Page, Moby.

Critical Resolved View vendor source →

Triple Whale experienced a critical incident on October 24, 2024 affecting Pixel and Summary and 1 more component, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2024, 05:19 PM UTC
Resolved
Oct 24, 2024, 05:47 PM UTC
Duration
28m
Detected by Pingoru
Oct 24, 2024, 05:19 PM UTC

Affected components

PixelSummaryMoby (AI Chat) & Agents

Update timeline

  1. investigating Oct 24, 2024, 05:19 PM UTC

    We are investigating an issue with significantly increased load times for the Summary Page, Pixel Page, and Moby.

  2. monitoring Oct 24, 2024, 05:37 PM UTC

    A fix has been applied and we are monitoring the results

  3. resolved Oct 24, 2024, 05:47 PM UTC

    The fix has been applied successfully. Summary, PIxel Page, and Moby are now fully operational.