Triple Whale incident

Shopify Data Delay

Minor Resolved View vendor source →

Triple Whale experienced a minor incident on November 13, 2024 affecting Summary and ClickHouse, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2024, 07:41 PM UTC
Resolved
Nov 13, 2024, 09:04 PM UTC
Duration
1h 22m
Detected by Pingoru
Nov 13, 2024, 07:41 PM UTC

Affected components

SummaryClickHouse

Update timeline

  1. investigating Nov 13, 2024, 07:41 PM UTC

    We are currently investigating an issue with Shopify data being delayed. The delay seems to be impacting data updating for the last hour or more.

  2. identified Nov 13, 2024, 07:42 PM UTC

    The issue has been identified and we are working to implement a resolution.

  3. monitoring Nov 13, 2024, 08:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 13, 2024, 09:04 PM UTC

    This incident has been resolved.