Triple Whale experienced a major incident on November 22, 2024 affecting Summary and Shopify API & Mobile, lasting 4h 5m. The incident has been resolved; the full update timeline is below.
Affected components
SummaryShopify API & Mobile
Update timeline
- identified Nov 22, 2024, 09:39 PM UTC
The issue has been identified and a fix has been implemented. We’re aware of a 60-minute+ delay in Shopify data updating on the Triple Whale Summary page. The team is actively investigating and working to bring updates back to real-time. This is only impacting the Summary Page of the app, while the Pixel or attribution is not impacted.
- identified Nov 22, 2024, 10:21 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 23, 2024, 01:45 AM UTC
This incident has been resolved.