Triple Whale incident

Worldwide Shipping Profiles showing 0s

Major Resolved View vendor source →

Triple Whale experienced a major incident on November 22, 2024 affecting Summary, lasting 2d 1h. The incident has been resolved; the full update timeline is below.

Started
Nov 22, 2024, 03:15 PM UTC
Resolved
Nov 24, 2024, 04:17 PM UTC
Duration
2d 1h
Detected by Pingoru
Nov 22, 2024, 03:15 PM UTC

Affected components

Summary

Update timeline

  1. investigating Nov 22, 2024, 03:15 PM UTC

    If your store uses shipping profiles based on "Worldwide" shipping costs, you may notice gaps in data, which can affect your net profit calculations. We're aware of this issue and actively working on a fix.

  2. resolved Nov 24, 2024, 04:17 PM UTC

    This incident has been resolved.