Triple Whale incident

Outage with App Data Loading and Moby chat

Minor Resolved View vendor source →

Triple Whale experienced a minor incident on December 4, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2024, 02:15 PM UTC
Resolved
Dec 04, 2024, 10:30 AM UTC
Duration
—
Detected by Pingoru
Dec 04, 2024, 02:15 PM UTC

Update timeline

  1. resolved Dec 04, 2024, 02:15 PM UTC

    Between 5:41 AM EST and 5:57 AM EST, some users experienced issues with data not loading on the Pixel and Summary Page. Additionally, Moby Chat was intermittently unavailable during this time. The issue has been identified and resolved. All systems are now fully operational. Resolution: Our team identified the root cause and implemented a fix. Data integrity was not impacted, and all features are functioning as expected. We apologize for any inconvenience this may have caused.