Triple Whale incident

Pixel Orders Showing 0.00 for Conversion Value

Minor Resolved View vendor source →

Triple Whale experienced a minor incident on December 19, 2024 affecting Pixel and Attribution, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2024, 08:49 PM UTC
Resolved
Dec 19, 2024, 09:08 PM UTC
Duration
18m
Detected by Pingoru
Dec 19, 2024, 08:49 PM UTC

Affected components

PixelAttribution

Update timeline

  1. investigating Dec 19, 2024, 08:49 PM UTC

    We are aware of an issue where order values are showing with no value on the Pixel page. Please rest assured that our team is actively working to resolve this as quickly as possible.

  2. investigating Dec 19, 2024, 09:02 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 19, 2024, 09:08 PM UTC

    We are continuing to investigate this issue.

  4. resolved Dec 19, 2024, 09:08 PM UTC

    This incident has been resolved.