Triple Whale incident

Pixel live orders are delayed

Minor Resolved View vendor source →

Triple Whale experienced a minor incident on January 16, 2025 affecting Pixel, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2025, 06:38 PM UTC
Resolved
Jan 16, 2025, 08:45 PM UTC
Duration
2h 7m
Detected by Pingoru
Jan 16, 2025, 06:38 PM UTC

Affected components

Pixel

Update timeline

  1. investigating Jan 16, 2025, 06:38 PM UTC

    We have identified a delay in Pixel live orders. We are currently investigating the issue.

  2. resolved Jan 16, 2025, 07:40 PM UTC

    There was a temporary outage related to Shopify webhooks which is now resolved. Pixel live orders should now be up to date.