Triple Whale incident

Triple Whale App is down

Critical Resolved View vendor source →

Triple Whale experienced a critical incident on February 7, 2025 affecting Pixel and All App Systems and 1 more component, lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started
Feb 07, 2025, 02:53 PM UTC
Resolved
Feb 07, 2025, 05:09 PM UTC
Duration
2h 16m
Detected by Pingoru
Feb 07, 2025, 02:53 PM UTC

Affected components

PixelAll App SystemsAttributionSummaryCDPMoby (AI Chat) & AgentsPost-Purchase Survey

Update timeline

  1. investigating Feb 07, 2025, 02:53 PM UTC

    The team is investigating the issue

  2. monitoring Feb 07, 2025, 03:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Feb 07, 2025, 04:16 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 07, 2025, 04:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Feb 07, 2025, 05:03 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Feb 07, 2025, 05:09 PM UTC

    This incident has been resolved.