Trimble Viewpoint incident
Jobpac Connect Portal Connectivity Issues
Trimble Viewpoint experienced a minor incident on September 10, 2025 affecting Jobpac Connect, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2025, 03:22 AM UTC
Dear Jobpac Connect Customers, We are currently investigating reports of connectivity issues affecting the Jobpac portal for some customers on one of our servers. Our technical team is actively working to diagnose and resolve this issue. We will provide a further update as soon as we have more information. Thank you for your patience and cooperation. Best regards, The Jobpac Connect Team
- identified Sep 10, 2025, 03:35 AM UTC
Dear Jobpac Connect Customers, We are pleased to inform you that we have identified the cause of the recent connectivity issues and a fix has been implemented. The Jobpac portal should now be fully accessible. Our team will continue to monitor the application to ensure stability. Thank you for your patience and cooperation while we worked to resolve this. Best regards, The Jobpac Connect Team
- resolved Sep 10, 2025, 04:44 AM UTC
Dear Jobpac Connect Customers, We are pleased to confirm that the fix we implemented has successfully resolved the recent connectivity issues with the Jobpac portal. The application is now be fully accessible and stable. Thank you for your patience and cooperation. Best regards, The Jobpac Connect Team