Trimble Viewpoint incident

Viewpoint Customer Portal is not accessible to some customers

Notice Resolved View vendor source →

Trimble Viewpoint experienced a notice incident on February 17, 2025 affecting Viewpoint for Projects and Jobpac Connect and 1 more component, lasting 5h 3m. The incident has been resolved; the full update timeline is below.

Started
Feb 17, 2025, 12:00 AM UTC
Resolved
Feb 17, 2025, 05:04 AM UTC
Duration
5h 3m
Detected by Pingoru
Feb 17, 2025, 12:00 AM UTC

Affected components

Viewpoint for ProjectsJobpac ConnectViewpoint Field ViewViewpoint TeamViewpoint Enterprise CloudHR Management (For Vista), Financial Controls, Field Management & Field Service

Update timeline

  1. investigating Feb 17, 2025, 12:00 AM UTC

    Dear Valued Trimble Viewpoint Customers The Viewpoint Customer Portal is currently not accessible to some customers. Customers are receiving a 'Privacy error' When trying to access the page via support.viewpoint.com/s/ However, some customers are able to access the page via viewpoint.my.site.com/s/. You may want to try via this link and see if that works for you. We apologise for any inconvenience and have escalated this to the relevant stakeholders. As soon as we have an update we will post it via this page. Please note all Trimble Viewpoint Products for Australia and New Zealand are operational. Kind regards

  2. resolved Feb 17, 2025, 05:04 AM UTC

    Dear Valued Trimble Viewpoint Customers The Viewpoint Customer Portal should now be accessible to all customers. The privacy error has been resolved and access has now been re-established. Thank you for your patience during the unexpected outage. Kind regards