Some Jobpac Connect Users are unable to load, print and distribute forms

Update timeline

1. investigating Mar 02, 2025, 11:37 PM UTC

   Dear Valued Trimble Viewpoint Customers A small number of our customers are experiencing issues with the JOM Output Manager and as a result they are not able to load, print and distribute their forms. We apologise for any inconvenience and are working with our partners to ensure this is resolved as quickly as possible. We will provide further updates via this page, however, in the interim, if you do experience any issues with forms, please create a case so we can track it and communicate directly with you. Thank you for your patience Kind regards

2. identified Mar 03, 2025, 12:37 AM UTC

   Dear Valued Trimble Viewpoint Customers Working with our supplier SAP we have identified the issue and are now working on a fix for this. Once this is in place, we will update this page accordingly. Thank you for your understanding and patience. Kind regards

3. monitoring Mar 03, 2025, 02:16 AM UTC

   Dear Valued Trimble Viewpoint Customers A fix has been implemented and we are watching this closely with SAP. Accordingly, we are moving the status of this issue to Monitoring. Should you experience any ongoing issues with your forms please do not hesitate to reach out to us directly. Kind regards

4. resolved Mar 03, 2025, 09:33 PM UTC

   Dear Valued Trimble Viewpoint Customers The implemented fix is working as expected and with no further examples of any issues we are now marking this as Resolved. Should you encounter any further issues in relation to this please do not hesitate to reach out to us directly. Kind regards