Tresorit experienced a critical incident on May 2, 2019, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 02, 2019, 08:22 PM UTC
We are experiencing login failures when accessing Tresorit via the desktop and mobile applications. Web interface is not affected by the issue.
- identified May 02, 2019, 08:33 PM UTC
We have identified that the issue is with our cloud provider and we are in contact with them to be able to resolve the connectivity issue as soon as possible.
- monitoring May 02, 2019, 09:10 PM UTC
The service is running again, we are still waiting for the official confirmation from our cloud provider and will provide an update here once it is confirmed.
- resolved May 02, 2019, 11:13 PM UTC
The fix has been confirmed and our service is up and running again. Thanks for your patience.