Tresorit incident

eSign issues

Minor Resolved View vendor source →

Tresorit experienced a minor incident on April 1, 2026 affecting Desktop applications and Mobile applications and 1 more component, lasting 13h 3m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2026, 10:00 PM UTC
Resolved
Apr 02, 2026, 11:03 AM UTC
Duration
13h 3m
Detected by Pingoru
Apr 01, 2026, 10:00 PM UTC

Affected components

Desktop applicationsMobile applicationsWeb client

Update timeline

  1. investigating Apr 02, 2026, 07:41 AM UTC

    Due to a 3rd party misconfiguration, the feature is partially not available.

  2. identified Apr 02, 2026, 07:43 AM UTC

    The issue has been identified, the engineering is working on it.

  3. resolved Apr 02, 2026, 11:03 AM UTC

    This incident has been resolved.