Tresorit incident

Temporary problems with sending two factor text messages and voice calls

Minor Resolved View vendor source →

Tresorit experienced a minor incident on December 28, 2019, lasting 8h 14m. The incident has been resolved; the full update timeline is below.

Started
Dec 28, 2019, 11:24 AM UTC
Resolved
Dec 28, 2019, 07:38 PM UTC
Duration
8h 14m
Detected by Pingoru
Dec 28, 2019, 11:24 AM UTC

Update timeline

  1. identified Dec 28, 2019, 11:24 AM UTC

    The issue has been identified and we are actively working on a fix.

  2. identified Dec 28, 2019, 11:28 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Dec 28, 2019, 04:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 28, 2019, 07:38 PM UTC

    This incident has been resolved.