Tresorit experienced a major incident on October 12, 2020, lasting 2h 52m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 12, 2020, 07:32 AM UTC
Some customers might notice connectivity issues. We are investigating the underlying reason and keep you posted as we resolve the issue.
- investigating Oct 12, 2020, 08:25 AM UTC
UPDATE: We are still investigating the underlying reason and we are experiencing connectivity issues on our web interface (including Admin Center, Account portal). Thank you for your patience.
- monitoring Oct 12, 2020, 08:46 AM UTC
A fix has been implemented and we are currently monitoring the results.
- resolved Oct 12, 2020, 10:24 AM UTC
The incident has been resolved