Tresorit experienced a major incident on April 1, 2021 affecting Desktop applications and Mobile applications and 1 more component, lasting 2h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 01, 2021, 09:40 PM UTC
Some of our customers might experience connectivity issues due to DNS errors, our team is investigating the issue.
- monitoring Apr 01, 2021, 10:00 PM UTC
Our DNS provider has a global issue affecting all services by our cloud provider, we are constantly monitoring when the issue will be resolved.
- monitoring Apr 01, 2021, 11:28 PM UTC
Our provider has confirmed that the service is recovering, we see that it is already operational for the majority of our customers. We will continue to monitor the status in the following hours and provide an update if needed.
- resolved Apr 01, 2021, 11:56 PM UTC
Our DNS issues are resolved, we can confirm that the service is working globally. Although we will continue to monitor the performance we consider this issue resolved.