Tresorit experienced a minor incident on May 20, 2021 affecting Desktop applications and Mobile applications and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Desktop applicationsMobile applicationsWeb clientLink-based sharingWebsite & payments
Update timeline
- investigating May 20, 2021, 07:06 AM UTC
We are experiencing connectivity issues due to a partial outage at our DNS provider that may affect some of our customers. We are investigating the issue further.
- monitoring May 20, 2021, 07:20 AM UTC
Our DNS provider had a global issue affecting all services by our cloud provider, we are constantly monitoring if the fix implemented by them resolved the issue for our users.
- resolved May 20, 2021, 07:40 AM UTC
This incident has been resolved.