Tresorit incident

Partial outage due to DNS errors

Major Resolved View vendor source →

Tresorit experienced a major incident on May 20, 2021 affecting Desktop applications and Mobile applications and 1 more component, lasting 2h 59m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2021, 04:18 PM UTC
Resolved
May 20, 2021, 07:17 PM UTC
Duration
2h 59m
Detected by Pingoru
May 20, 2021, 04:18 PM UTC

Affected components

Desktop applicationsMobile applicationsWeb clientLink-based sharingWebsite & payments

Update timeline

  1. investigating May 20, 2021, 04:18 PM UTC

    Some of our customers might experience connectivity issues due to DNS errors, our team is investigating the issue.

  2. investigating May 20, 2021, 04:26 PM UTC

    Our DNS provider has a global issue affecting all services by our cloud provider, we are constantly monitoring when the issue will be resolved.

  3. investigating May 20, 2021, 05:22 PM UTC

    Our provider has confirmed that the service is recovering, we see that it is already operational for the majority of our customers. We will continue to monitor the status in the following hours and provide an update if needed.

  4. resolved May 20, 2021, 07:17 PM UTC

    Our DNS issues are resolved, we can confirm that the service is working globally. Although we will continue to monitor the performance we consider this issue resolved.