Tresorit incident

Tresorit is facing connectivity issues

Major Resolved View vendor source →

Tresorit experienced a major incident on January 25, 2023 affecting Desktop applications and Mobile applications and 1 more component, lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2023, 08:54 AM UTC
Resolved
Jan 25, 2023, 11:51 AM UTC
Duration
2h 56m
Detected by Pingoru
Jan 25, 2023, 08:54 AM UTC

Affected components

Desktop applicationsMobile applicationsWeb client

Update timeline

  1. identified Jan 25, 2023, 08:54 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jan 25, 2023, 10:25 AM UTC

    MS Azure rolled back the network configuration changes causing the issue, we’re seeing the positive effect and managing load as all services are coming back to normal.

  3. resolved Jan 25, 2023, 11:51 AM UTC

    This incident has been resolved.