Tresorit experienced a major incident on April 17, 2023 affecting Website & payments, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Website & payments
Update timeline
- identified Apr 17, 2023, 03:32 PM UTC
Service degradation in third party component has been identified. The following operations are affected: Purchasing/modifying subscriptions, changing your billing details, downloading invoices.
- monitoring Apr 17, 2023, 03:58 PM UTC
The affected component is recovering and we are monitoring its performance.
- resolved Apr 17, 2023, 04:28 PM UTC
This incident has been resolved.