Tresorit incident

Tresorit is facing connectivity issues

Major Resolved View vendor source →

Tresorit experienced a major incident on November 10, 2023 affecting Desktop applications and Web client, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2023, 10:23 AM UTC
Resolved
Nov 10, 2023, 12:15 PM UTC
Duration
1h 51m
Detected by Pingoru
Nov 10, 2023, 10:23 AM UTC

Affected components

Desktop applicationsWeb client

Update timeline

  1. investigating Nov 10, 2023, 10:23 AM UTC

    We are experiencing connectivity issues due to a partial outage at our cloud provider that may affect some of our customers. We are investigating the issue further.

  2. investigating Nov 10, 2023, 10:58 AM UTC

    Update: The service provider is working on the solution keeping us informed about the developments.

  3. resolved Nov 10, 2023, 12:15 PM UTC

    The connectivity issue seems to be resolved.