Tresorit incident

Installer couldn't be downloaded on slow networks

Minor Resolved View vendor source →

Tresorit experienced a minor incident on January 30, 2018, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2018, 01:30 PM UTC
Resolved
Jan 30, 2018, 01:30 PM UTC
Duration
—
Detected by Pingoru
Jan 30, 2018, 01:30 PM UTC

Update timeline

  1. resolved Sep 05, 2018, 07:55 AM UTC

    Due to a misconfiguration our desktop installers couldn't be downloaded from 2018-01-30 13:30 UTC to 2018-01-30 16:10 UTC for a subset of our customers who were on slower networks. After investigation we found that the problem was caused by the new HTTP2 configuration, which was reverted at 16:10 UTC and all services were restored.