Tresorit experienced a notice incident on December 5, 2019, lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 05, 2019, 12:21 PM UTC
Tresorit customers cannot receive emails for 2-factor authentication when logging in and freshly created Tresorit users cannot verify their email address because of a lack of verification email due to our 3rd party email provider, Sendgrid issues. This email service is not available from 10:30 CET. Sendgrid is already working on the solution.
- resolved Dec 05, 2019, 02:02 PM UTC
This incident has been resolved, Sendgrid confirmed the resolution. You can receive e-mails from Tresorit now.