Trello incident

Issues affecting user syncing, Atlassian Administration

Notice Resolved View vendor source →

Trello experienced a notice incident on June 25, 2025, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2025, 09:38 AM UTC
Resolved
Jun 25, 2025, 10:57 AM UTC
Duration
1h 19m
Detected by Pingoru
Jun 25, 2025, 09:38 AM UTC

Update timeline

  1. investigating Jun 25, 2025, 09:38 AM UTC

    We are investigating reports of errors loading Users and Groups pages in Atlassian Administration, and errors affecting user IDP syncing. We will provide more details once we identify the root cause.

  2. identified Jun 25, 2025, 10:21 AM UTC

    We continue to work on resolving the user syncing functionality for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. We have identified the root cause and expect recovery shortly.

  3. monitoring Jun 25, 2025, 10:41 AM UTC

    We have identified the root cause of the issue and have mitigated the problem. We are now monitoring closely.

  4. resolved Jun 25, 2025, 10:57 AM UTC

    Between 07:40 UTC and 10:31 UTC, we experienced issues affecting user syncing in Atassian Administration. This affected Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. The issue has been resolved and the service is operating normally.