Trello incident
Users experiencing issues with Email to Board failing
Trello experienced a major incident on July 15, 2025 affecting Trello.com and API and 1 more component, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2025, 03:43 AM UTC
We are aware of some users experiencing issues where Email to Board functionality is failing with an error message similar to 'This message could not be delivered due to a recipient error. Please try again later.' Our team is investigating with urgency and will provide an update as soon as possible.
- investigating Jul 15, 2025, 05:17 AM UTC
Our team is continuing to investigate the cause of errors relating to Email to Board actions in Trello. For those continuing to experience issues with Email to Board we encourage users to manually create their cards in Trello directly in the meantime. We apologise for any inconvenience caused and we will provide further updates as the investigation continues.
- resolved Jul 15, 2025, 05:45 AM UTC
Our team has been able to identify a faulty configuration internally that was causing the errors relating to Email to Board functionality in Trello. The faulty configuration has now been reverted and Email to Board functionality should now be working as expected. For those that experienced Email to Board failures these emails can now be re-submitted if required to create the cards in Trello. We apologise again for any inconvenience caused by this issue.