Trello incident

Some paginated queries in Forge hosted storage kept repeating the last page

Notice Resolved View vendor source →

Trello experienced a notice incident on March 26, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 26, 2024, 03:17 AM UTC
Resolved
Mar 26, 2024, 03:17 AM UTC
Duration
Detected by Pingoru
Mar 26, 2024, 03:17 AM UTC

Update timeline

  1. resolved Mar 26, 2024, 03:17 AM UTC

    We have identified and resolved a problem with Forge hosted storage, where some paginated queries kept repeating the last page. The incident was detected by our internal monitoring and was resolved quickly after detection by reverting the deployment. Activating changes recently made to the query cursors for paginated queries introduced a bug that impacted some apps. A small number of requests were impacted over a 16-minute window, while the incident lasted. Timeline: - 25/Mar/24 10:08 p.m. UTC - Impact started, when the changes were deployed to production - 25/Mar/24 10:09 p.m. UTC - Incident was detected - 25/Mar/24 10:24 p.m. UTC - Incident was resolved and impact ended The impact of this incident has been completely mitigated and our monitoring tools confirm that query operations are back to the pre-incident behaviour. We have also resolved the underlying bug and deployed the fix to production, completely eliminating the cause of this incident. We apologise for any inconvenience this may have caused to our customers and our developer community.