Trello incident

Email to Board feature isn't working as expected for some customers

Minor Resolved View vendor source →

Trello experienced a minor incident on September 25, 2024 affecting Trello.com and API, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2024, 07:22 PM UTC
Resolved
Sep 25, 2024, 09:32 PM UTC
Duration
2h 9m
Detected by Pingoru
Sep 25, 2024, 07:22 PM UTC

Affected components

Trello.comAPI

Update timeline

  1. investigating Sep 25, 2024, 07:22 PM UTC

    We are investigating issues with Email-to-Board feature not working for some customers and will provide updates here soon.

  2. investigating Sep 25, 2024, 07:51 PM UTC

    We are continuing to investigate issues with Email-to-Board feature not working for some customers and will provide updates as we learn more.

  3. identified Sep 25, 2024, 07:58 PM UTC

    We've identified the issue that caused the issues with the Email-to-Board feature not working correctly, and we're now working on a fix for the problem and will provide a new update here soon.

  4. monitoring Sep 25, 2024, 08:53 PM UTC

    On Sept 25 we identified that our email-to-board feature was failing for some users. We have taken action to mitigate this issue and we will continue to monitor for the next 30 minutes before marking the incident as resolved.

  5. resolved Sep 25, 2024, 09:32 PM UTC

    On September 25th, we identified a temporary outage with the Email-to-Board feature. The affected feature is now back online, and no further impact has been observed.