Treasure Data incident

[US Region] Ingest API - Performance Downgrade

Critical Resolved View vendor source →

Treasure Data experienced a critical incident on September 27, 2023 affecting CDP Personalization - Ingest API, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2023, 04:13 AM UTC
Resolved
Sep 27, 2023, 05:25 AM UTC
Duration
1h 11m
Detected by Pingoru
Sep 27, 2023, 04:13 AM UTC

Affected components

CDP Personalization - Ingest API

Update timeline

  1. investigating Sep 27, 2023, 04:13 AM UTC

    We have detected the Ingest API performance was downgraded since Sep 26, 21:00 PST.

  2. identified Sep 27, 2023, 04:44 AM UTC

    We have identified the cause of the performance downgrade. We will provide an update as soon as we know more.

  3. monitoring Sep 27, 2023, 05:16 AM UTC

    Between 19:42 PST to 21:47 PST, there was a performance downgrade on our Ingest API. We already applied a fix and we are monitoring the result.

  4. resolved Sep 27, 2023, 05:25 AM UTC

    The performance downgrade on Import API has been resolved. We apologize for any inconvenience caused.