Treasure Data incident

[Tokyo, AP03 Region] Data Connector, Result Export, Hive job malfunction

Treasure Data experienced a minor incident on August 29, 2024 affecting Data Connector Integrations and Data Connector Integrations and 1 more component, lasting 53m. The incident has been resolved; the full update timeline is below.

Started: Aug 29, 2024, 10:07 AM UTC
Resolved: Aug 29, 2024, 11:00 AM UTC
Duration: 53m
Detected by Pingoru: Aug 29, 2024, 10:07 AM UTC

Affected components

Data Connector IntegrationsData Connector IntegrationsHadoop / Hive Query EngineHadoop / Hive Query Engine

Update timeline

investigating Aug 29, 2024, 10:07 AM UTC

We have found that Data Connector, Result Export, and Hive jobs weren't able to start or failed the job due to an incident with our infrastructure provider (AWS). Some of the Data Connector, ResultExport, and Hive jobs might encounter delay or error. The issue observed on Aug 29th between 8:30 UTC - 9:45 UTC We are still investigating the issue on our end.
resolved Aug 29, 2024, 11:00 AM UTC

Our infrastructure provider (AWS) issue is resolved and we don't observe new errors for now. Some of the jobs failed due to the incident, so please rerun the failed jobs if needed