Treasure Data experienced a minor incident on November 5, 2024 affecting Presto Query Engine, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 05, 2024, 06:24 PM UTC
We are investigating a possible problem currently causing escalated error rates from presto queries. We will provide an update as soon as we know more.
- investigating Nov 05, 2024, 06:49 PM UTC
We are continuously investigating this issue. For most queries we expect they will succeed after one or more automatic retries
- monitoring Nov 05, 2024, 07:05 PM UTC
We have applied a fix. The problem looks to be resolved, but we are continuing to monitor.
- resolved Nov 05, 2024, 07:26 PM UTC
Between Nov 5, 17:15 UTC and Nov 5, 18:45 UTC, Some customers experienced delays and errors related to presto. The cause was insufficient capacity, which will be investigated further. A fix has been implemented and the issue has been resolved. We apologize for any inconvenience caused. If you have any questions about it, please contact [email protected]