Treasure Data incident

[EU Region] Elevated error rate for CDP KVS

Major Resolved View vendor source →

Treasure Data experienced a major incident on January 20, 2025 affecting CDP API and CDP Personalization - Lookup API and 1 more component, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2025, 10:33 AM UTC
Resolved
Jan 20, 2025, 11:41 AM UTC
Duration
1h 8m
Detected by Pingoru
Jan 20, 2025, 10:33 AM UTC

Affected components

CDP APICDP Personalization - Lookup APICDP Personalization - Ingest API

Update timeline

  1. investigating Jan 20, 2025, 10:33 AM UTC

    We are currently investigating this issue.

  2. monitoring Jan 20, 2025, 10:35 AM UTC

    Through our investigation, we identified the cause of the issue and have applied some remediation. Our team is closely monitoring the system to ensure continued stability.

  3. monitoring Jan 20, 2025, 11:10 AM UTC

    We are observing fewer errors now. However, we are still monitoring and re-evaluating the remedial steps to confirm better performance.

  4. resolved Jan 20, 2025, 11:41 AM UTC

    We would like to inform you that the issue has been fully resolved. Incident Impact Details: - Personalization API has experienced an outage leading to increased errors and timeouts. Incident Impact Time: - Start: January 20, 07:45 UTC - End: January 20, 11:15 UTC We apologize for any inconvenience this may have caused and thank you for your patience and understanding.