Treasure Data incident

[All Regions] Treasure Insights is experiencing an outage

Critical Resolved View vendor source →

Treasure Data experienced a critical incident on January 20, 2025 affecting Insights and Insights and 1 more component, lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2025, 01:34 PM UTC
Resolved
Jan 20, 2025, 04:04 PM UTC
Duration
2h 30m
Detected by Pingoru
Jan 20, 2025, 01:34 PM UTC

Affected components

InsightsInsightsInsightsInsights

Update timeline

  1. investigating Jan 20, 2025, 01:34 PM UTC

    We have observed that the users are not able to access the Treasure Insights. We are currently investigating the issue.

  2. investigating Jan 20, 2025, 02:17 PM UTC

    We are still investigating the issue.

  3. investigating Jan 20, 2025, 02:49 PM UTC

    The situation remains the same as it was in the last update.

  4. identified Jan 20, 2025, 02:58 PM UTC

    The problem has been identified, and we are currently working on a solution.

  5. monitoring Jan 20, 2025, 03:44 PM UTC

    A fix has been implemented, and we are monitoring the service to ensure everything is functioning correctly.

  6. resolved Jan 20, 2025, 04:04 PM UTC

    We would like to inform you that the issue has been fully resolved. Incident Impact Details: - The Treasure Insights were returning 502 errors and it was unreachable during the incident. Incident Impact Time: - Start: January 20, 09:51 UTC - End: January 20, 15:35 UTC We apologize for any inconvenience this may have caused and thank you for your patience and understanding.