Treasure Data incident

[EU Region] Elevated error/ performance degradation related to personalisation API

Major Resolved View vendor source →

Treasure Data experienced a major incident on January 21, 2025 affecting CDP API, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2025, 09:24 AM UTC
Resolved
Jan 21, 2025, 10:54 AM UTC
Duration
1h 30m
Detected by Pingoru
Jan 21, 2025, 09:24 AM UTC

Affected components

CDP API

Update timeline

  1. investigating Jan 21, 2025, 09:24 AM UTC

    We are currently observing errors or performance degradation for the personalization API. We are investigating the cause of the issue now.

  2. investigating Jan 21, 2025, 10:07 AM UTC

    We applied the mitigation, and we are still monitoring to see if it resolves the issue

  3. resolved Jan 21, 2025, 10:54 AM UTC

    We observed that the error rate decreased and the issue was resolved.